Q: Why did I not receive a confirmation code during registration?
A: Failure to receive a confirmation code can happen for a number of reasons including it being a new or recently ported number, billing issues, or if a user has ever challenged a "premium" text charge.
Many times, the user's mobile number is looking up as deactivated on their carrier. A deactivated status means that the mobile number is deactivated for receiving SMS messages (text messages via shortcode). This would not affect calling the number, and will not even affect text messaging from another mobile phone.
Our aggregators have recently informed us that their carrier partners have specifically asked that they not activate an mobile directory number (MDN) if it has been deactivated by carrier request unless the carrier specifically authorizes activation. Blocking occurs for a period of time specified by the carrier and varies from 37 to 90 days.
A shortcode block due to a text dispute could also cause a missing message. Whenever a carrier receives a request by a subscriber to block a single shortcode, they blacklist all shortcodes as standard practice. This would effectively halt any attempts that are made by the Rave system.
To correct this type of problem, a user needs to call their carrier's customer care to make sure that they do not have any blocks on their account that would prevent them from receiving messages from shortcodes. Specifically, they need to ask about receiving messages from the Rave shortcodes; these are the shortcodes used by Rave to send all alerts.
The Rave shortcodes are:
Any pervasive issues can be redirected back to firstname.lastname@example.org