Contacting Support

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Technical Support

If you have a Rave Alert domain, our knowledgebase is available anytime and can be accessed by clicking on thebutton or the button after logging in

Hours: Monday – Friday 8:00 AM – 6:00 PM EST

 

Email (preferred): rave.support@motorolasolutions.com - for non deployment questions or email rave.implementations@motorolasolutions.com for questions about an active deployment.

  • Sending an email creates a support ticket on your behalf

Phone: 508-532-8972 or toll free 888-605-7164 option 3

If a team member is not available please leave a voicemail.
NOTE: Please provide the below when submitting a support request,  including:

  • Existing Ticket ID
  • Deadlines
  • Name
  • Screenshots
  • Organization Name
  • Error Messages
  • Call Back Number
  • Domain Name(s)
  • Expected Behavior
  • User Name(s)
  • Observed Behavior
  • Troubleshooting Steps Taken

Emergency (Sev1) Support

Hours: 24/7/365
Phone: 888-605-7163

  • Available to system administrators ONLY and should not be published or distributed. 
  • Rave engineers are available on an emergency basis to assist with system access issues, sending alerts, or other critical issues.

NOTE: Non-emergency requests should be directed to rave.support@motorolasolutions.com
You will be asked to authenticate yourself by providing one of the following methods

  • Verify Mobile number 
  • Verify Email
  • Verify Piece of identifying info-
  • Login/Password combo