This video will walk you through the new Status Checks feature for Rave Panic Button, and also go through the full steps for configuring this feature on your account. A transcript follows the video below.
Transcript:
"Status Checks" is an exciting new feature in Rave Panic Button that gives administrators the ability to solicit basic location and condition information following a Panic Button activation. This information can then be leveraged by first responders to triage responses based on need.
Upon the activation of a panic button, an operator using Rave Command View, or "RCV," can send a request for an update from staff on the campus: this status check will send a “push” notification to the mobile app of the selected user groups and request they provide a status update via the app. The operator in RCV receives the status response and any included location information from everyone who responds, and, through the RCV platform, they can filter responses by category. Staff can change their status response whenever needed to more accurately represent their current situation.
Set-up is quick and easy. Let’s take a look.
There are just a few steps to set up Status Checks in your Panic Button account, including customizing the status check language itself and how it appears in the mobile app for your staff. First, log in to Rave Facility – just like you would if making any other changes to your Panic Button set up.
Once you are logged in, go to the Rave Panic Button tab and click on the Status Checks button. This is where you’ll make any changes to the status check language, and where you can toggle the feature on and off. Note the “Helpful Hints” drop on the right, which provides a descriptive graphic and summary of the Status Checks feature.
The first – and perhaps most important – option is right here on the Status Checks page: the toggle switch to turn the feature on for your account. Make sure this is switched on when you want the feature active on your account. If you do not see the option to toggle it on, make sure you have a template set up and saved first.
Next up it’s time to edit the status check template for your account. If you do not see a template yet, click on the green "plus" button to create it for the first time. To edit it, click on the name of the template or the blue “Edit” icon on its line. This will redirect you to the template’s page to edit it.
Under the 9-1-1 Center language section, you can rename your template as well as the text that shows in Rave Command View. Both the Name and the Description should be brief: these generic descriptions will help the RCV operator to understand the status check template.
Next is the field to manage the text of the push notification that is sent when the status check is first triggered. Use the inserts like “campus-building” or “time” to have the system automatically insert relevant details from the panic call into this notification. You can also preview the message to double check that the inserts and the rest of the text appears as desired.
And finally, here at the bottom, the mobile app screen and status check responses can also be configured from this page: the text that appears for staff on the status check screen in the app can be edited here, as can the responses they can choose from. Note that you can toggle the possible responses on and off, as well as edit their wording. When editing the button text for your status check responses, be sure that each option is clear and separate from the others - there should be no overlap between the three options. Another best practice is to keep the text on this page generic enough that it could be readily used in a variety of possible emergency situations. For example, a response option like “Cannot see or smell fire or smoke” would only be usable for a report of Fire, while wording like “In danger” or "Safe but injured" or “Safe” could be applicable in many different scenarios.
Once you’ve made any changes on this page, don’t forget to click the save button! And with those few steps, the Status Checks feature is configured and can be put into practice.
You can easily test your configuration settings by triggering a panic call in the Panic Button app, clicking on the alert in RCV, triggering the status check via the Quick Send menu, and reviewing the status check options from the Panic Button app. However, for testing either Panic Button generally or Status Checks specifically, we recommend working directly with your 911 Center and RCV operators. Status Checks can be issued directly in RCV using the Create Ticket path, as well. As a best practice for testing, we also recommend not using the “Active Assailant” panic button: any of the other panic buttons can still be used to trigger a status check.
Let’s quickly review what we’ve done so far in this video with a summary of the configuration steps. The new Status Checks feature is a great way to further leverage the Panic Button platform to obtain and monitor critical information from your staff during a crisis event. Setting up Status Checks is easily done through the Rave Facility website, by going to the Panic Button tab and clicking on “Status Checks.” On this page you can edit the text for the person monitoring in RCV, as well as the Status Check notification and response text in the mobile app. Once your set up is “saved” and the feature is toggled “on,” you can start leveraging this feature in response to any panic calls from your staff.
Rave’s Support team is here to help whenever needed – contact them any time for assistance. If you still need to enable the Status Checks feature for your account, please contact techsupport@ravemobilesafety.com or call them at 1-888-605-7164.