In Application Self Service
Rave Mobile Safety’s extensive knowledge base is available anytime and can be accessed by logging into the application and clicking on the link at the top of the page.
Technical Support
Business Hours: Monday – Friday 8:00 AM – 6:00 PM ET
Email (preferred): rave.support@motorolasolutions.com
- Creates a support case / ticket
Phone: 508-532-8972 or toll free 888-605-7164 option 3
- If a team member is not available to take your call, you will be provided the opportunity to leave a voicemail which will automatically create a support ticket
NOTE: Within the voicemail please provide; your name, where you are calling from, the best number to reach you, a brief description of your question and your ticket ID if calling about an existing issue.
To receive the highest level of support, please provide as much information as possible including
- Expected behavior
- Observed behavior
- Deadlines
- Screenshots
- Error Messages
- Domain Name(s)
- User Name(s)
- Troubleshooting Steps Taken
Emergency “Sev1” Support
Hours: 24/7/365
Phone: 888-605-7163 **Please do not distribute to non-administrators**
- Rave engineers are available on an emergency basis to assist with system access issues, sending alerts, or other critical issues.
NOTE: Sev1 should only be used in case of an emergency and should not be used for testing. All callers to Sev1 will be authenticated upon call to confirm their identity. Non-emergency requests should be directed to rave.support@motorolasolutions.com